Every message gets read. Corrections especially — a broken tracking link or an out-of-date phone number is worth more to us than a compliment.
m912026g@gmail.com
Expect a reply within two to three working days. Anything sent over a weekend or a public holiday usually gets answered the following week.
Things we can actually help with
- Corrections. A tracking link that has moved, a courier that has rebranded, a wrong phone number, a factual slip in one of our guides. These jump the queue.
- Adding a courier. Tell us the company name, and the address of its official tracking page if you know it. We will look into it.
- Questions about the site. How we source information, how the tracking tool works, what happens to your data.
- Trademark and copyright. If you represent a courier company and want something changed or removed, write in and we will deal with it promptly.
- Privacy requests. Access or deletion of any personal data we hold. See the Privacy Policy.
Things we cannot help with
Please read this before writing, because it will save you days.
We cannot find, move or release your parcel. We are not a courier and we have no link to any courier’s systems. We cannot see where a shipment is, contact a driver, or change a delivery address.
We cannot look up a consignment number for you. There is no database here to look it up in. The number you are holding can only be checked on the courier’s own website — which is exactly where our tracking tool sends you.
We cannot handle a delivery complaint or a claim. The courier that accepted the booking is responsible for the parcel, and with most Indian networks only the sender can open a formal claim. Writing to us instead of to them will just cost you time.
If your parcel is the problem, do this
In this order. It is the fastest route, in our experience.
- Check the courier’s own tracking page first, so you can quote the most recent scan.
- Ask the sender. They hold the booking receipt, and with small networks they are often the only person the courier will deal with.
- Call the courier’s customer care with the consignment number and the booking date.
- If it was booked at the counter of a small regional courier, call that branch directly. Nothing gets into a central system, and the branch is the only place the information exists. Our guide to tracking without an online portal walks through this properly.
Business enquiries
Advertising, partnership or press: same address, m912026g@gmail.com, with “Business” in the subject line so it does not get buried under the corrections.